Billingual Customer Service Associate

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Billingual Customer Service Associate

Full Time
San Francisco  客服 Customer Service     Mar 09
Viagogo is looking for a full time, bi-lingual Mandarin & Cantonese or Japanese Speaking Customer Service Representative to join our team and provide first class service to our customers in the growing Chinese market and beyond. We're looking for someone who can grow with our business and take on a larger role over time.

We’re not a large call center – we’re a smaller, agile team that supports each other while working towards the common goal of bringing top notch support for our customers. Those interested should be looking for a chance to take ownership in their work and an opportunity for growth while we continue to expand.

The schedule will be Sunday-Thursday 3pm-midnight.

The Person:
• Must be fluent in Mandarin & Cantonese or Japanese
• Friendly & can communicate with customers professionally
• Strong attention to detail
• Able to learn new software and applications quickly
• Reliable and takes pride your work
• A sense of humor and a positive, "make-it-work" attitude
• Strong sense of integrity
• Located in or around the San Francisco Bay Area -- note that we will not relocate candidates
• Must be eligible to work in the US

Essential Experience / Skills:
• Some professional experience strongly preferred
• Must be comfortable with standard office software (Outlook, Excel) and be a quick study on new software tools
• Strong problem-solving and troubleshooting skills

Compensation:
• Salary depends on experience
• Benefits (medical, access to dental, vision, paid holidays, 10 paid vacation days)

Application process:
• Please include your cover letter and resume
• Indicate languages of fluency
• Also be prepared to provide three professional references, ideally former professional employers

About viagogo
viagogo is a multifaceted ticketing company. We run Europe's largest ticket exchange, where fans can buy and sell tickets to a wide range of live events in the UK, Europe and US. In addition, we work with professional sports teams, theatre groups, and recording artists to help them maximize ticketing and ticket-related revenues. Through exclusive deals with artists like Madonna, we also sell premium tickets and VIP Packages on the primary market.
Our founder, Eric Baker, started a similar company called StubHub in 2001 (eBay acquired StubHub for $307 million in 2007). Our management team has deep industry knowledge and a track record of building successful companies. We're on the leading edge of the ticketing and live entertainment business.
Contact: jacob.howell@viagogo.com
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